Shipping policy

Welcome to Knightsbridge Flowers, where we take great pride in delivering exquisite floral arrangements right to your doorstep. To ensure a seamless and delightful shopping experience, we have outlined our shipping policy below.

1. Shipping Locations

We currently offer flower delivery services within the Knightsbridge area and its surrounding neighborhoods. If you have any inquiries about specific delivery locations, please feel free to contact our customer support team.

2. Delivery Times

We understand the importance of timely flower deliveries, especially for special occasions. Our standard delivery times are as follows:

  • Same-Day Delivery: Orders placed before 2:00 PM local time will be delivered on the same day.
  • Next-Day Delivery: Orders placed after 2:00 PM will be scheduled for delivery on the next business day.

3. Delivery Charges

The cost of shipping varies depending on the delivery location and delivery type (same-day or next-day). You can view the shipping charges during the checkout process before finalizing your order.

4. Order Tracking

To provide you with peace of mind, we offer order tracking for all deliveries. Once your order has been dispatched, you will receive a tracking link via email to monitor the status and estimated delivery time of your flowers.

5. Delivery Confirmation

Upon successful delivery, you will receive a confirmation email or SMS notification. If there are any issues with the delivery or you have specific delivery instructions, please contact our customer support team as soon as possible.

6. Holiday and Peak Season Deliveries

During holidays and peak floral gifting seasons, such as Valentine's Day and Mother's Day, we recommend placing your order in advance to secure your preferred delivery date and time. Additional delivery options and charges may apply during these periods.

7. Substitution Policy

In the event that specific flowers or products are unavailable due to seasonal fluctuations, we reserve the right to substitute them with equally beautiful blooms of equal or greater value.

8. Customer Satisfaction Guarantee

At Knightsbridge Flowers, customer satisfaction is our top priority. If you are not completely satisfied with your order, please contact us within 48 hours of delivery, and we will do our utmost to address your concerns and make it right.